Graticule Software Maintenance and Technical Support

We offer software maintenance and technical support either on-site or remotely from our offices in Leeds. The design and implementation of Graticule's software applications provide diagnostic information about operational use, technical problems and related issues. Software engineers use the diagnostic information to ascertain the nature, location and cause of a problem and endeavour to reproduce and then solve it. We aim to be responsive to demands from clients and to provide a high-quality service according to agreed terms for technical support.

Testing, Verifying and Validating Software Applications

We use modern methods and software tools for testing, verifying and validating software applications. We use representative sets of data, typically small, medium and large samples. We verify that the software does what you require and validate that the technical solution is correct in theory. We optimise software for a chosen computer platform to maximise efficiency and value for your business.

User Manuals, Tutorials, Videos, Demonstrations and Training

We write comprehensive technical and end-user manuals for software applications which we create. We make these available as a printed document, as an Adobe Acrobat file and as a context-sensitive, interactive online file. We provide tutorials with sample sets of data, a walk-through step by step video and offer training sessions in our office or on-site for your employees.

Upgrades, Enhancements and Extensions to Software Applications

The continuing rapid pace of change in information technology means that upgrades, enhancements and extensions to custom software applications will typically be necessary or desirable from time to time. We maintain, upgrade, enhance and extend software applications for clients. We have worked with some clients for over 20 years. Our aims are to provide a responsive, high-quality of service and meet requirements clients in order to protect, add value and improve operational efficiencies of their businesses.

Please get in touch to discuss your requirements for software maintenance and technical support.Contact us.