Technical Support

Technical Support Queries

If you are making a technical support enquiry, please include the following details:

• Full customer details
• Name and version number of the application or toolkit you are using
• A full description of the problem, its manifestation and effects
• If the problem might be caused by data, then please send a sample of it

Additionally if you are using a toolkit then we request extra information

• An example of the source code which appears to be causing the problem (for toolkits)
• The computer hardware you are using to develop your application
• The software environment in which you are developing your applicatio n

The inclusion of this information will speed up the ability of our technical team to locate and solve any problems.

All technical support enquires must be sent to support@graticule.com.

Technical Support Policy

Graticule supply software component libraries with 60 days technical support included in the purchase price. Technical support is available by e-mail only. We prefer to have technical questions in writing by e-mail so that we can study, record and respond to them in a considered manner. We also prefer to receive technical questions with supporting information that will allow us to reproduce and hopefully solve your technical question. Technical support will not be given via the sales telephone line.

Technical Support Contracts

60-day Free Technical Support

All our toolkits and applications come with a 60-day free technical support contract.

Extended Technical Support

Contracts for a further 12 months of technical support are available at a discounted rate if purchased before the expiration of the current support contract.

Alternatively you may purchase a new 12 months Technical Support Contracts at full rate at any time.